No delivery of goods and services

IN OCTOBER 2014 I SHOPPED FOR 2 SINGLE GARAGE DOORS MOTOR REMOTE, QUOTATION WAS ISSUED BY KAREN WHO EMPHASISED THAT FACTORIES WILL BE CLOSED SOON, I EXPLAINED THAT I'M STILL BUILDING AND SHE SAID THEY CAN KEEP DOORS AND INSTALL AS AND WHEN I'M READY. ON THE 28th OF OCTOBER 2014 I PAID R16 200.00 TO KOMAX BANKING ACCOUNT, WHICH WAS ACKNOWLEDGED . IN JANUARY 2015 I SPOKE TO KAREN REQUESTING THE INSTALLATION AND INSTALLERS CAME A WEEK LATER,INSTALLED 1 DOOR. I MADE A FOLLOW UP WITH KAREN ABOUT 1 OUTSTANDING DOOR/MOTOR/REMOTE, SHE EXPLAINED THAT IT IS STILL ON ORDER TO BE DELIVERED AND INSTALLED THE FOLLOWING WEEK AND THAT NEVER HAPPENED. WHEN I MADE FOLLOW UPS SHE KEPT ON PROMISING WEEK AFTER THE OTHER, ON THE 12th OF MAY I WENT TO THE SHOP, ASKING FOR REFUND,SHE REFERRED ME TO HER HUSBAND,FRANS ***NER) AND FRANS EXPLAINED TO ME THAT THEY ARE NOT IN A GOOD FINANCIAL STANDING AS KAREN LOST ABOUT R40 000 OF ORDERS BUT HE'S GONNA MAKE A PLAN AND NEVER DID, NOT EVEN TO UPDATE ME. IN JULY I CALLED FRANS FUMING OF FRUSTRATION, OCTOBER I ASKED MY BROTHER TO FOLLOW UP BUT IT WAS NEXT MONDAY PROMISE AGAIN AND NOTHING EVER HAPPENS.