Komatsu Parts Polokwane Hates Their Customers

Komatsu Parts Polokwane provides the absolute worst customer experience one could imagine. From waiting for feedback for 3 months to waiting for someone to come assess for a quote for a further 6 months, for an insurance claim. Fast forward to 2023, we open an account to purchase parts and request confirmation the the parts supp**** are the correct parts requested, before we make payment for potential incorrect parts. Now they are refusing to confirm that they supp**** correctly before we make payment.

Head office does not care to become involved.

They are not driven by their customers and you can be sure you will be made to feel worse than the gum at the bottom of a shoe!