DOUBLE BOOKED ACCOMMODATION

I HAD MADE A BOOKING IN NOVEMBER 2015 WITH THEUN & ANNETJIE FOR STAFF TO GO DOWN FOR WORK. THIS DID NOT HAPPEN SO AT THE TIME I THEN BOOKED A WEEKEND FOR APRIL OF THIS YEAR THAT I WAS ASSURED WAS NOT TAKEN. THE MONEY WAS THEN USED TO PAY FOR APRIL WEEKEND. THIS WEEK I SENT THROUGH AN EMAIL TO CONFIRM THIS WEEKEND, JUST TO FIND OUT THAT IT HAS BEEN DOUBLE BOOKED AND THAT THE OTHER PEOPLE WERE NOT WILLING TO CHANGE THEIR BOOKING. ANNETJIE PROCEEDED TO BLAME THE MISTAKE ON A CHANGE OF BOOKING SYSTEM AND EVEN WENT AS FAR AS TO CLAIM NOT TO KNOW NOTHING ABOUT THE BOOKING. HER DEMEANOR TOWARDS THE WHOLE MATTER WAS ABSOLUTELY DISGUSTING AS I KNOW THAT THE SUBSEQUENT BOOKING HAPPENED WELL AFTER MINE HAD BEEN DONE AND PAID FOR. SURELY A FIST COME FIRST SERVE HAPPENS HERE......BUT THEY SEEM QUITE HAPPY TO SHRUG IT OFF. THEY HAVE RUINED A WELL DESERVED AND MUCH ANTICIPATED WEEKEND AWAY.