Vodacom Kolonade

I Mr Lindsay go this morning 1 December 24 on a query on setting to vodacom Kolonade shopping mall On arrival staff member adked me how can they help me I explain to them I want to know I they can check if there is,any software upgrades that my phone need The member send me to the technical person I asked him the same question He just tell me pay me R350 then will upgrade the software and can o ky be done where is wi fi I said to him but just show me if there is a need He said pay me because he is nit there to do training for me pay me Not except how he want me to pay him for what I go to Wonderpark and was help immediately My question is why must I pay for help just to show me and why did he say that he not there to do training Never go to them again Hope other people also must think before they go there for help