********** customer care at Pick n Pay

I bought a 8l GoldAir Airfryer from Pick n Pay hypermarket Kollonade retail park about 3 months ago,the appliance turned faulty as it just stopped working during cooking. I contacted the shop with no help,had to go via their head office for intervention to which they promised to attend to the necessary. It's been days, almost a week now,no word no nothing from them. Each time I try to make a follow-up ,they send me from pillar to post giving unnecessary excuses for their pathetic customer service. I urge fellow consumers to be very vigilant when shopping from Pick n Pay hypermarket Kollonade retail park .