Bad quality product, poor after sales service, dishonest.

On 18th September 2017 I purchased ( online) two stunning pairs of Kokos shoes. They were delivered as promised and they were comfortable and looked great. On 6 December I noticed that the sole on all four shoes had cracked where it joins the heel. I sent images to Nolene Bramley ( the owner) and she rep**** immediately stating " My sincere apologies... I will look and see what we can do. Spoke to factory and we will resolve put new heels on etc." I was delighted with the response. Then the issues began. She asked when they could arrange for collection on the 6th - by the 8th the shoes were still waiting to be collected. She sent a voice note stating they would collect on the 8th. This did not happen. When I queried again on the 11th she said she would let me know "asap" . I then organised the courier and paid the courier cost. So I sent the shoes and heard nothing. ON the 19th I queried what was happening - Nolene Bramley said" Yes we sent it back today" . So I waited... nothing. On the 22nd I queried and she rep****" Hi Claudia am on my way to courier - will send shortly" ( what happened to they had been sent ? Then she even sent me a waybill number. On 27 December when I queried the delivery with the courier - the waybill had never been used. My messages querying this went unanswered. On 2 January I again messaged to query what was happening - - the reply ws that she would be in the office on the 8th and would "personally see that my parcel got to me" ( again - she said it had been sent...) . On the 8th January when I queried she sent me another waybill number. the shoes arrived back on the 12th January. Well what a disappointment. Two of the shoes had been glued with glue that did nothing - they were still in the same condition. And the other two had black rubbery goo stuck to where the crack was and this simply peeled off. When I send her images and told her that this was a ******* job she rep**** saying " I am really sorrt (sic) Would you like me to put on a rubber sole? I will pay for all the costs " Now while she might think that this is a solution ( which she offered me twice - my reply was - you offered me a re sole the first time round - why should I believe that this would happen the second time round. Appalling service, **** product - how can a R650 pair of shoes last to and a half months? And how can a person in business lie to their customers and deliver such a poor product, bad service and be so dishonest. Dont be fooled by the look of the shoes - they wont last...