Does not want to respond

I ordered a Tutu set from Lizelle on the 29th Feb 16.Told her I needed it before the 24th March as my baby birthday is this weekend 27th March. She sent me the wrong colors, never send the shoes which was part of the set. She has not responded to emails, Facebook messages or my calls, however she can upload pics on fbk and send emails of new stock. she does not want to respond for a refund. what kind of service is this?