Not accommodating / No after sales services

Good day<br> <br> Just a warning to anyone purchasing from the above online store!<br> <br> As per below pasted straight from their website communication must be send to the supplier so they can accommodate urgent orders.<br> <br> I sent the lady Lizelle an email quoting my order number and asked her if they will be able to deliver before the 12th of May 2015 on both occasions she rep**** yes. After just following up on my delivery for my daughter's birthday I have been advised that she isn't sure if the parcel will be on time and that this isn't a guarantee?????<br> <br> Why ask me when I require the parcel if you cannot deliver?????<br> <br> Now I'm stranded...and I have been emailing Lizelle nonstop for the tracking number that I've still not received. This parcel is fully paid for so no after sale services are in place to ensure that the client is fully aware of what is going on.<br> <br> PLEASE NOTE THE FOLLOWING DATES: We will be closed from the 25th April - 3rd May 2015 and 19th May - 26th May 2015. All orders placed in time will be send out in time. Any URGENT orders during that time you are more than welcome to email us to find out if we can accommodate you. <br> <br> I will not make use of their services again!