Terrible Attitude and customer service

We booked to zipline through Daddy's deals and with the zipline lunch is supp****.Unfortunately I am lactose intolerant and gluten intolerant.I called Melissa to ask if she could cater for my dietary requirements and her response was that they are not a restaurant.I understand that it's difficult to cater for such allergies but before I could say that it's OK Melissa starts ranting and raving about how they cannot cater for everybody and then puts the phone down in my ear.I am a reasonable person and I believe it was a reasonable request,nevermnd the fact that I was willing to accept the fact that I would not get lunch,but to put the phone down o a customer is absolutely disgusting.