Poor service from Kodak Walmer Park

I am extremely disappointed in the service received from this shop. I paid for 5 jumbo photo prints Saturday morning and took 1 and advised the assistant that I’ll be back for the rest. I went back today and they couldn’t find it. Without an apology the assistant proceeded to print duplicates. I asked him how long it will be and he said 5minutes, about 15minutes later he appeared with the prints and again offering no apology. I asked him if that is all he’s gonna say, I asked him if he will not offer an apology for the inconvenience they’re causing me. I told him he said the prints will be 5minutes but he comes back after 15minutes and he actually answers and says no it actually just takes 3minutes. At this point I was mad, because then why did I have to wait 15minutes? I further asked him if he was not going to check my receipt as I paid for another item which I am still to receive. He says well the person that helped you were suppose to give you the item which is a fridge magnet, this assistant takes 1 off it’s place and hands it to me, I ask him why are you even deciding for me which print I want. I asked them if they treat everyone including white people the same as they treat me who is non white person, if they give everyone the same sh*t treatment and he says yes they do, I asked him 4 times and he still said yes after the 4th time. I just want to know where is the customer service is this? Where is the people s****s, the interpersonal s****s, because surely if you deal with people you must be able to apologize when necessary even when it was not your fault. I am beyond disappointed that this is the type of service I got and that the assistant expected me to be happy about it. I will definitely not support this shop ever again. I as all other customers deserves to be treated with respect.