Comply Letter

On the 1st of April, I went to Kodak at East Gate. I was assisted by Phakela Khasu. I went to Kodak shop with my photo to duplicate and resizing. I asked Phakela Khasu to pay him now or later when I collect. He said to me I must pay immediately because he is scared of his boss. I payed as he said. When I came back for collection of photo, he forgotten to laminate the one I ask to be resized photo then I had to wait for him until he was done playing with another customer child. He put my photos in the plastic and never checked them that all the photos I brought in with where all there. While I was driving, I asked my daughter to check if all photo were there. She found out that, the original were not in the plastic only one copy photo was there. I had to drive back to Greenston because it was nearest Kodak Shop from where I stay to asked a Kodak Shop to lend me a phone so that I can call East Gate Kodak Shop to notify Phakela Khasu that he didn’t put my original photo in the plastic. I got Phakela Khasu on the phone and ask him that if do not come to work the following day when I do come to collect my photo please notify the stuff or the manager that the owner of the photo will come collect his goods. I even said to him now you are wasting my time because of his actions. On the 6th of April, I went back to collect but Phakela Khasu was not in the store. They said he went out so I waited at the Mall. I went back again they said he went out to bank then I waited in the shop till Phakela Khasu came back. When Phakela Khasu came back in the shop, he didn’t greet me,he said sorry. I responded by saying to Phakela Khasu I am not happy, my patrol, parking ticket and my time is wasted because of him. I asked Phakela Khasu to print 5 photos from my phone out of his pocket R35.00 because of the mess he created for the cost of patrol, parking ticket that I spent on. He said to me he doesn’t have money so I had to compromise for his mistakes. I even asked the assistance manager to assist and she told Phakela Khasu to my photos and he refused with attitude said he dosent have money. Now we had to look at each other, what was left from this problem to fight in the shop. The other lady or core worker at the store, she said to me the security guards will arrest me. I ever ask the manager what are you going to do about this problem. She said she was trying to get hold of the main manager. I asked her to give me the guy name who was helping me, Phakela Khasu refused to give his name with attitude towards me,but I was there for service.He was behaving like his the owner of the shop,but suprisely he is an employee.I don’t know weather he was showing the stuff his working with he can act and disrespect me as custumer…OR maybe I don’t know my rights as black person,I really don’t understand at all.They even tried to stop him because he was getting out of hands,but he didn’t stop until I decided to walk out from the shop since I had a bad and poor service from KODAK EAST GATE from that boy.Even in future I will tell people about that bad attitude I got from that boy Phakela Khasu,what matters most that assistance manager she never took my details so that if the main manager comes back he will be able to contact me.But she said to me she is assistance manager,but in future be carefull with person like her,she can’t run the shop she doesn’t qualify.She doesn’t know how to handle customer in situation like that,she is not qualify at all.The other thing she supposed to call that boy on the side print for him then we can sort out this issue later,since is the issue of R35 and all is his fault and cost by him.WHAT A POOR SERVICE. Assistant Manager is Octavia Langa Employee is Phakela Khasu Custumer is Toli Mogane ( ********** ) ( ********** 983)