Absolutely terrible service

Hi there,

Complaint: poorly printed pictures, poor customer response, poor complaints process

Date of event: 15.11.2017

Details of event: We printed pictures at Kodak express in Parow Centre. Upon receiving the printed pictures we noted that the pictures had a 2mm wide white line across them. In addition to this the picture quality was patchy as well. Please note that these pictures were taken with a Canon Powershot ELPH 320 HS 16.1 Megapixels. So the reason for this line and quality could not have been the Camera. Upon raising this issue with the store owner "Angie", she did not appear willing to assist us and attempted to blame the poor picture quality on our Camera. When we requested that the pictures were rereprinted we were told that we needed to wait 30 minutes and the store owner and assistant just generally appeared to be unwilling to help. We eventually requested a refund as we were unhappy with the quality of the service and the lack of interest regarding our unhappiness with their service.

Other problems:

1. there were several pictures saved on this desktop of previous customers that were not deleted and in violation of the privacy of these individuals who had previously printed pictures at Kodak.

2. Upon enquiring about the complaints process i was told that i should direct my complaint to the store owner (the same woman who was delivering the terrible service). So naturally we decided to contact Kodak's complaints body. Only to find out that Kodak does not have a complaints body. Not to mention that almost all south african contact numbers for Kodak were either unavailable or non-existent.

This is not acceptable. I have been happy with all my interactions with Kodak prior to this day. This is really disappointing and pathetic service delivery.