Absolutely ******* customer service

I went to your branch in centurion last week and what disgrace of customer service!! My granddaughter has just been born and I wanted a simple postcard photo of her and my other granddaughter. What was supposed to be a wonderful memorable moment turned into more than 20 minutes of pure frustration. I asked your assistant to have the photo on my phone edited and then done in postcard. He said that I should email it to ********** Which I did. Then he said no the system is very slow I should send it to “ Johan” phone. Which I did. Then he came back and said no he gave me the wrong number and gave me another number. Again I send it but still nothing happened. He then took all my details and said I should send it to a Whatsupp number . Which I did. Still nothing happened. The manager started getting frustrated with the guys and I decided to leave as I had to get back to the office. Later someone on Whatsupp asked me”who are you and why are you sending me this”? So the number I got was to a complete stranger . What ******* is this?? So a stranger is now sitting with pictures of my granddaughters!! I wanted to enquire about the frame where you can have the photo, date of birth, size and weight but decided against it because of the lack of service . One would think that in today’s economy businesses would jump to make a sale but clearly Kodak is safe and sound and can chose when and if they want to serve customers. They had all my details filled in on the slip why haven’t they done an effort to try and contact me??? Or do you have customers queuing for your business so one lost doesn’t bother you at all!!