Empty promises and bad customer service

<p>I bumped my Koboglo ereader and a part of the screen turned blank. Other than that it still worked perfectly. I contacted them via their fb page and was promised that they will gladly replace my unit, and referred me to a link so I can provide them with an incident number. Upon correspondending with the consultant she assured me that I was made an empty promise and that they can not repair my unit as they have no repair centers!!! So I have lost a R1000! Unacceptable! DO NOT BUY A KOBO!</p> <p> </p> <p>Subject<br />Where can I have my Koboglo repaired?<br />Auto-Response By (Administrator) (10/03/2016 03:58 PM)<br />Thank you for taking the time to chat with us, we are appending a copy of your chat transcript for any future reference.<br />Chat By Chat (Stacey-Ann) (10/03/2016 03:58 PM)<br />Thank you for contacting Rakuten Kobo Customer Care. My name is Stacey-Ann. Before we get started, for verification purposes can you confirm your first and last name along with the email address for your Kobo account?<br ********** Hi there my first name is Marisa my email address is ********** ********** Sorry<br ********** ********** />Stacey-Ann: Thank you for providing me with that information, nice to meet you. Is it okay for me to address you by your first name please?<br ********** No problem?<br />Stacey-Ann: Thank you Marisa, just to confirm you would like to know where you can get the device repaired is that correct?<br ********** Yes. I would like to have it repaired. I Pvt messaged your fb page. The person who responded wants an incident number. He/she was so kind to offer to have my koboglo replaced. And then they referred me to this link.<br />Stacey-Ann: I am sorry about the inconvenience caused, but we do not have a repairs department and we do not endorse any one that provides that kind of services.<br ********** But for future reference I would still like to know where I can have repairs done<br ********** So I can not have my device repaired at all?!<br />Stacey-Ann: I am sorry but that is not possible.<br ********** I am extremely unhappy about this...<br />Stacey-Ann: I am sorry about that the best we can do is to trouble shoot the device and see if the issue can be resolved.<br ********** OK...<br />Stacey-Ann: Thank you may I ask what is the problem with the device please?<br ********** I was however promised a new device by the KOBO fb page. I have the correspondence to prove this.<br ********** The screen is dead at the top left corner and also has a blank stripe from left to right<br />Stacey-Ann: If you were promised a replacement through them the best I could advise you to do is to wait until the process is through.<br ********** I am patient and would like an incident number when we are done. I do appreciate your help<br />Stacey-Ann: Is there anything else I can help you with today?<br ********** Other than not being able to refer me to a repair centre or being able to help me remotely, I guess not?<br />Stacey-Ann: Thank you for contacting Rakuten Kobo Customer Care Chat Support, you will receive an email transcript of this chat for your reference. Your reference number is 161 ********** 93. You can exit this chat by closing out the chat window. Have a Great Day! <br />'' disconnected ('Concluded by End-user').</p>