Poor service

My family and I visited Cape Town from the 4th of January till the 7th. We were booked at Knightsbridge luxury apartments unit 803. On check out I had forgotten my shoes but immediately when I realized I called the lady who helped us check out that I forgot my shoes. The lady confirmed she has them and I told her I will send money that they be couriered to me, she agreed. I called the following Tuesday to make arrangements for my shoes to be couriered. I let her she can take the shoes to postnet at canal walk and send her my address this lady kept quiet the whole time I had to call her only for her to tell me she has never couriered anything in her life so she doesn't what to do. I asked if she was not fami**** with postnet she said no, I explained I will ewallet the money, you just drop of the shoes and give them my address, she said she is busy, I even said no when you have time just let me know you are there I will send the money.this lady kept quiet the whole week I call her today she doesn't answer my calls eventually she buzz me I call her now making other arrangements that she drop the shoes at security of the apartments and postnet will pick them up. I even told her the service I got there is poor she start shouting that she has my shoes she have been busy and I said you cannot have my property and keep quite for to two weeks and not get back to me. She hung up on me so I am not sure now if she will take my shoes to the security for postnet pick them up or what her number is ***. The place was really nice but the service and retrieving thing is a long process. Can anybody call me back about my shoes please