Dissapointed

<p>We've been going to Knead Bakery Wembley Square for several years, and have always been impressed with the quality foods, reasonable prices, friendly and helpful staff.</p> <p> </p> <p>However, things are changing. A few weeks ago, they made a mistake with my husband's order and when he raised his concern, the manager didn't even bother coming out to explain the situation and there was no attempt to remedy it.</p> <p> </p> <p>We're also disappointed that the lunchtime specials now only start at 2pm - that's not really lunchtime anymore for those of us who are office workers. And we used to love the fact that this was the one restaurant that didn't charge extra for wheat-free pizza bases - but now they do (at least still not as expensive as some other places).</p> <p> </p> <p>Then, this Tuesday, I tried to order my favourite veggie burger over the phone so that I could collect it en route home. I've been eating this burger the same way for years, with the wheat bun replaced by 100% rye toast. In all this time, I've never once been charged extra for this. But on Tuesday they said I would be charged. I cancelled the order.</p> <p> </p> <p>I was also disappointed by Knead Muizenberg a few months ago - I ordered my favourite Rose Geranium sparkling drink, which I've had many times at several Kneads and even bought a few bottles of the concentrate to enjoy at home. It tasted bad. I spoke up, but was just told by waiter and manager that there was nothing wrong with it. </p> <p> </p> <p>This is all very disappointing. These situations have spoilt our once happy memories of Knead.</p> <p> </p>