Misrepresenting

Good day, I need your assistance with KMKL falcon consulting. I paid my 50% from the R1900 they charged me so they can assist me with the registration for a cooperative on the 4 Feb 2019 and they told me it takes 7 - 21 working days but when I called the CIPC to check if they are indeed busy but I was told instead I was supposed to get a reference number to trace my progress, I even asked them to charge me extra so they can speed up the registration process so we can get it done in time unlike 21 days but till today I don't even have a reference number and when I call they they even say I'm irritating them because I call everyday to check my progress. Now I asked them to cancel my registration and give me back my money but they have not responded yet. I need your assistance please.( CIPC said it takes 10 days for registration when I called them today) this is the ref: ********** 108 for name reservation. My number is ********** 465