Terrible after service

We bought a Hisense fridge from Kloppers George September 2022, 2023 the handel just snapped, we phoned them and ask about the warranty, apparently the handel only has 6 months warranty but Kloppers till today from the beginning of December haven't contacted us back as we asked them to please get a price on the handle, I really feel its terrible in the first place not to replace the hande under warranty as its an 10K plus fridge but not even phoning back is the worst