Appalling service from Kloppers in Port Elizabeth

We bought a 3 divisional Lazy-Boy recliner couch from Kloppers on the 3rd April 2021. It was delivered on the Tuesday the 6th April 2021. On delivery it was noted that it was defective with torn upholstery and faulty recliner components. This was immediately reported to Kloppers in PE who said that the issue would be resolved ASAP. It is now the 19th April 2021 and still no response. I representative from Lazy-Boy did a site assessment on the 13th April 2021 and we have had no response to date. This suite needs to be replaced ASAP. I contacted the Kloppers sales person on Sunday the 18th and she advised that she will return a response today the 19th and nothing at all. This is a suite for an elderly couple who cannot use a suite that they have purchased. I am appalled by Kloppers service. They can contact me on ***.