KLOPPERS Bloemfontein BAD CUSTOMER SERVICE!!

I’m not happy with the laptop we bought at KLOPPERS Bloemfontein. If I could give the store a rating of zero I could. We bought an MSI MODERN laptop at Kloppers Bloemfontein on the 8 February 2022 for R13799.00. On the 18 May 2022 the laptop didn’t boot up and it went straight to BIOS settings. I returned the laptop to Kloppers and asked for either a refund or a new laptop as it was clear that the laptop had manufacturing issues and was not reliable at all. Kloppers refused and told me they have to return it to the manufacturer and it will take 4weeks max to be repaired. I’m disgusted by this. The laptop is just 3months old, it’s practically still new. They are saying they can only exchange for a new one or refund if I had returned the laptop in 7days but that is written nowhere on their return or exchange policy. What guarantees do we have that after another 2 months the laptop won’t give us issues again. I’m not happy with that laptop and I feel as a customer I have a right to return a product if it doesn’t serve it’s purpose. I want the manufacturers of MSI MODERN to know that, not only is their laptop not reliable, but Kloppers Bloemfontein is also dragging their name in the mud for the bad customer service they provide on the products they supply to them. This laptop was bought for my son to be able to do his school work at varsity, he’s inconvenienced by this whole unnecessarily exercise and it’s also costly on us to pay for couriers for these up and downs from Gauteng to Bloemfontein. I regret buying from KLOPPERS!!!!