KLOOF B&B REFUSES TO REIMBURSE MY FUNDS FOR SERVICES NOT DELIVERED

I made a booking at Kloof B&B on the 20th of October 2021 and for a drop-off the next morning at OR Tambo and made a payment immediately after receiving an invoice from the quest house. Then I had to change my plans accordingly to my leave days my employer changed and I had to drive on my own through from Polokwane the day on my departure to the airport. I gave an indication to cancel my stay over at least a week before the time. The guesthouse owner does not want to reimburse my money I paid over as the owner informed that Kloof B&B does not pay any money back the moment the payment is made into their account. (Accordingly to their terms and conditions) However, she threatened me further for libel and to hand me over to her legal experts if I make any complaints in public. I have the right as a consumer to complain that this is not ethical in the first place to manipulate me by treating me with legal experts if I stand on my rights and secondly refuses simply to pay my money back for services not delivered.