Unacceptable service and No response to emails

After distributing for my business for 2.5 months, after failing to deliver a couple of orders two weeks in a row due to some internal communication problems the PE operations managers solution is to drop our account completely and not even try correct the situation. Not contact our customers who have been waiting daily to recieve their orders as they promised to, no response to emails that were sent for over a week daily to the operations manager and distribution team between, my company and the customers waiting for delivery who even started emailing KLL direct and still no reply, feedback or solution given to correct the problem. Until two weeks later when Daves first email response was to cancel our account and return our stock to the pe warehouse and not allow us to collect the stock until we settle our account.<br> <br> This is when I contacted the Operations Manager in Cape Town who overseas the operations of the PE branch and advised on what had happened, to confirm if this is the service KLL deliver and what they going to do to correct it.<br> <br> I was told we would be refunded for the inconvenience but since following up on Friday 21 August I have yet again not recived any responses?