You need better customer care

Waited for more than an hour for my order , With absolutely no communication from staff. I called the sales consultant and she was so rude. How can you treat paying customers like this. This is terrible. Your dispatch people can see me they know about my order and they are busy blaming each other about something they can't find. I even asked you to just arrange delivery so you can sort out your inhouse squabbles. This is soo unprofessional. Others have come and have been helped yet am still standing.