RB
Renier B
1 reviews | Active since Nov 2022
17 Nov 2022, 11:01
No after sales service, empty promises.
I purchased Vellies from Klerekas.com in the first week of October. This was my second purchase of Vellies so I knew my size. Hah! This pair was much smaller, so I reached out to Klerekas for an exchange. I was informed that I would have to courier the vellies to them and they would send me a new pair. I'm still waiting for it, 6 weeks and heaps of empty promises later. So I'm the cost of the vellies along the the courier fee out of pocket. Perhaps if they get your order right first time you'll have no complaint, but if not, the after sales service is useless.
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Replies (2)
Klerekas.com's replyOfficial
28 Nov 2022, 17:08Dear Renier
Our sincere apologies for the disappointment.
Unfortunately, since you didn't make your purchase through our platform, Klerekas.com, the exchange process is a little more complicated and timely.
We were only able to manufacture a new pair, according to your measurements, AFTER we had received your returned pair.
The manufacturing process also takes time to complete, and sometimes is delayed due to load shedding, etc.
We believe that you have received your Vellies in the meantime, and we hope they fit perfectly.
Once again, sorry for the inconvenience and thank you for your comprehension.
Our sincere apologies for the disappointment.
Unfortunately, since you didn't make your purchase through our platform, Klerekas.com, the exchange process is a little more complicated and timely.
We were only able to manufacture a new pair, according to your measurements, AFTER we had received your returned pair.
The manufacturing process also takes time to complete, and sometimes is delayed due to load shedding, etc.
We believe that you have received your Vellies in the meantime, and we hope they fit perfectly.
Once again, sorry for the inconvenience and thank you for your comprehension.
Klerekas.com's reply28 Nov 2022, 17:08
Official
Dear Renier
Our sincere apologies for the disappointment.
Unfortunately, since you didn't make your purchase through our platform, Klerekas.com, the exchange process is a little more complicated and timely.
We were only able to manufacture a new pair, according to your measurements, AFTER we had received your returned pair.
The manufacturing process also takes time to complete, and sometimes is delayed due to load shedding, etc.
We believe that you have received your Vellies in the meantime, and we hope they fit perfectly.
Once again, sorry for the inconvenience and thank you for your comprehension.
Our sincere apologies for the disappointment.
Unfortunately, since you didn't make your purchase through our platform, Klerekas.com, the exchange process is a little more complicated and timely.
We were only able to manufacture a new pair, according to your measurements, AFTER we had received your returned pair.
The manufacturing process also takes time to complete, and sometimes is delayed due to load shedding, etc.
We believe that you have received your Vellies in the meantime, and we hope they fit perfectly.
Once again, sorry for the inconvenience and thank you for your comprehension.
RB
Renier B's updateReviewer Update
29 Nov 2022, 07:32Thank you Klerekas for making amends. You definitely changed my mind about your customer service, well done.
RB
Renier B's update29 Nov 2022, 07:32
Reviewer Update
Thank you Klerekas for making amends. You definitely changed my mind about your customer service, well done.