Poor Refund Process and Unfair Treatment

I’ve been waiting for a refund for over two months now. They keep on blaming the delay on the Standard Bank branch being closed for renovations. I even provided an alternative Capitec account to speed up the process, yet they now use the cost of withdrawal as an excuse not to pay into the new account.

This back-and-forth is unacceptable. I strongly advise against paying in advance, as this is the kind of service you can expect if you ever need to cancel or request a refund. It feels like they are making their internal problems my responsibility, which is completely unfair and unprofessional.