Worst Customer Service of my life!

Wow! What a disappointing Christmas spent at this accommodation establishment.... I admit I should have listened to my gut feeling before even setting foot here. Coming across this accommodation on Booking.com I was intrigued by the beautiful photos of the rooms and the pool area. Hence, I could not think of a more special place to spent Christmas with my interacial family. I could not reserve a room on Booking.com, as soon as I added my 1 yr old son, as it showed that it was fully booked. I contacted the owner, Hans, directly and he was very accomodating regarding this matter. I sent him an email including the price qouted on Booking.com. His reply startled me, saying there was no way Booking.com would charge the price which I wrote on the email . I rep**** by sending him a screenshot, only then did he believe me. 1st red flag.... On our arrival at Kleinbosch, the owners wife came to the car. She was confused as to which room we would be staying in, and tried guessing. She then asked if I was coming alone and if I'm with an Uber, yet my partner and child was in the car with me.... We are not totally comfortable with dogs, yet respectful of them. However, she said if we don't like dogs that we should leave....She left the car to put the dogs away and check up on our room. What a welcome! However, we decided to stay, with a heavy heart... Hoping things would get better... We were then checked into our room, unpacked, only to be abruptly told by Hans, that his wife allocated the wrong room to us and we had to move immediately. The people who had to check into that specific room was literally waiting outside the room door for us to get out ...Because the facilities are so beautiful, I asked Hans if the room was available for one more night. While I was talking to him, he walked away and responded that he would check and get back to me, in a very unpolite manner, which he never did.... Eventually, we were settled in and thoroughly enjoyed the serene surroundings and clean facilities. At night, we used the communal braai area, R50 extra cleaning fee. Whilst having our supper, one of the dogs, kept on roaming the table and stood in very close proximity, which made us very uncomfortable, especially as our baby was scared and we did not know if we would be bitten. I phoned the owner to come and remove the dog , as this was no way to be having Christmas dinner.... A very nice young man came and took the dog away. Next, the shower, both the taps were marked as hot. Again, we had to contact the owner so that we could at least have a hot shower. He came and blamed the plumbers... However, the manner in which he spoke to us again, was definitely not like we were paying customers. The next morning we could not wait to leave this place place... Having traveled the world as a tourist and living abroad in different countries, studying tourism, working in the tourism industry for many years and now teaching tourism, I have never encountered such bad customer service in my life, hence this review. I will definitely be using this place as an example of bad customer service, of how not not to mix alcohol with business while dealing with customers and how to run a professional business. From other positive reviews, I can see that the owners are able to handle certain people with respect and when reading the negative reviews, you can also see the disrespectful manner in which Hans replies... Personally, I will most definitely not return or recommend this place, because me and my families' human dignity is much more important than having to be subjected to this kind of behavior... I pray that someday the owners will be able to treat all people equal and with respect.