Arrogant / No SERVICE!!!!

If there ever was a time businesses needed clients, it is now.

If ever you thought that business in Africa was bad Pre-Covid, you should really entertain yourself and try and support local businesses now.

I am appalled in the way I was treated and responded to when I made a query online via Facebook re: potential services.

On Monday evening I asked if someone could contact me re: the cleaning of my wheelie bins this coming Thursday. I received a reply wherein I was informed that the closest Franchise will get in touch with me.

Yesterday I again went onto the Facebook site, and mentioned that no one has made contact with me, and was abruptly provided the contact numbers of the relevant people. Im sorry if my clients (prospective) make contact with me I don’t send them from pillar to post especially in Post – Covid days. I make immediate contact with them as they are my clients and I need the funds.

I did not contact them as I did not see why I have to do the run around, and waited until last night, yet to no avail.

I then posted a rating to which I received the following reply (see attached for ease of reference).

Is this the culture of your business to treat people /clients in the fashion that I was dealt with? Is this the message you want me to go viral with, as I have? As there is obviously no courtesy nor respect in how your Franchises are trained and the client service level sucks to say the least.

I cannot believe that a post like this was addressed to me and then they still had the audacity in blocking me from the Facebook page?

Wow, I am shocked. And then people go around and complain that the economy is bad?

They have not tried dealing with Kleen Bin yet.

I am a Director of several firms and NONE of my staff WILL ever address any client in this fashion or manner.

I will be posting this on all social media levels to let everyone know, NOT to do business with Kleen Bin or any of the franchises.

Please dont ever do business with this entity as they point blank tell you to your face to "clean your own bins, and the WILL NOT clean your bins".

No one informs you of the cost, and you are expected as a client to call every single person to get some form of service level from them.

Clearly this is the culture of the business and training is NOT provided to Franchises in any way or form when it comes to client service.