KLB ENGINEERING / RED RHINO - PATHETIC SERVICE AND LACK OF ACCOUNTIBILITY

1. I purchased the Lavor Wash STM 160 Pressure Washer on the 08/04/22.

2. On the 19/04/22 I emailed Frank Makara, stating that this machine was not working. He asked me where did I purchase the unit from and if it was under warranty. If yes then I should drop it off at their store. Gabriel Bothma from Right side up then arranged a collection from my place.

3. On the 25/04/22 I requested feedback from Frank and Refilwe.

4. On the 26/04/22 I received and email from Frank stating that they assessing the unit and they will get back to me, bear in mind that they’ve received this unit on 21/04/22.

5. On the 28/04/22 I sent another follow up email to Frank, and copied in all email addresses for KLB ENGINEERING also with no reply.

6. Yesterday the 04/05/22 I sent Frank, and copied in all email addresses for KLB ENGINEERING again and tried to get a hold of them Frank rep**** and requested that Mawethu get back to me today 05/05/2022.

Events that took place today 04/05/2022 1. I called KLB ENGINEERING and requested to speak to someone of authority, and I spoke to Mawethu Dasha, who was extremely rude and arrogant and asked me to “be patient he will email me later.” 2. I then received an email from Mawethu with a repair report and quotation.

3. I called Mawethu, and he mention that unfortunately the warranty does not cover the motor, and so I asked him to send me an email stating that as well as exclusions of the warranty and to copy in his manager. He said he can’t do more than he’s done already since he’s very busy and if I got a problem, I should contact his MD. I asked for his MDs details and he said unfortunately he can’t give it to me as I’m dealing with him not his MD. So, I asked to speak to someone in higher authority maybe his manager and he said he is the manager and it’s just the MD that he reports to. I asked him what am I supposed to do and he said unfortunately it could be my fault due to possible incorrect use of the machine and so I debated the fact that it was not used incorrectly. He then said, “if the quote was too expensive for me and I can’t afford it he can make a plan”. I called Frank and then he preferred for me to rather call his manager the next day as the manager was not in.

4. Today 05/05/2022 I received a call from Bruce Anderson who clearly refuse to put anything on email to me but rather telephonic as he states that I will hold him accountable – obviously I would hold you accountable because you should not be lying to customers.

5. Bruce states that although you are using the machine to clean your yard it is actually an incorrect application meaning I should buy a commercial machine – now why is this so?

6. I am told that the guarantee /warrantee will not cover my machine purchased because I used it incorrectly – now really what ****

7. Bruce continually debates that I am wrong for using this machine in my yard

8. Bruce goes on to say that he will courier the machine back to me so I can do what I want with it

Such awful service from KLB Engineering – I will supply updates as i have now escalated the mail to Andre and Hugh (General manager and the MD)