Bad serivce

What a bad experience we had with Yugen, or as he calls himself the Forklift doctor. Our refresher training was supposed to commence on the 25th of January as promised by Yugen. Well up to date, I am still battling to get Yugen or one of his accessors at the premises to do the refresher training. One email after another, one phone call after another, all with promises that he never fulfill. He is either busy in a meeting of he has water problems at his home. In his last email, dated 13 March, he confirmed that the refresher will be done before the end of the month. That never happened and he didn't communicated with me. I am a very patient person but I think that we have been waiting long enough. I will not make use of his services again.