Unbelievably bad.....actually so bad it's funny!

I implore anybody thinking of using Kiwi.com to book flights to think again and use a different service provider.....i'm actually giving 1 star because there is no option to give zero stars! Our Story: - Booked Flights for three people, turned up at the airport to be told no flight has been booked for the three travellers due to a system error at the airport (This i can accept as errors do occur....it's the appalling after service i genuinely cannot believe) Fortunately we had enough money to book and pay for flights again and caught the next plane. Other consumers may find themselves totally stranded!! - We took it on the chin and mailed Kiwi.Com to request a refund thinking it was a no brainer for them. - This all happened in April, i have sent numerous messages asking for a response to our refund request all to no avail. - Today August (3/4 months later) we received a reply to say they can't help with our request and will be closing the conversation. Good luck to them. They obviously have so much business they can treat their customers this way and do not require repeat customers.....unbelievable arrogance especially in the current world climate.