Refund issue

<p>I booked and paid for an airline ticket on March 15th 2017. On the morning before the flight (if memory serves) we received a phone call and email stating that the plane was fully booked and therefore we were unable to catch the flight. We then had to book another flight (we went directly through airline for this).<br /><br />They stated that they would refund me in full and this process takes 10 working days. Firstly I think this is pathetic as it is now expected of us to carry this cost for 10 business days, however I was assured this is due to international banks and so worth. it is now the 04th April 2017 and I have yet to receive this refund. After countless hours spent on their online chat with consultants and phone calls to my bank, it is still not ressolved. The level of customer support and care for issues like this is absolutely ridiculous and I would never recommend this company / booking agent to anyone.</p>