Online Flight Booking Service from Hell

<p>A flight booking made with 'Kiwi.com' for my wife, sister and myself from Johannesburg to Harare and back gave us huge trouble and some expense. Firstly the e-ticket they sent us had my sister's first two names on, but not her surname (not the same as mine) - a recipe for problems. She tried to contact the phone number they gave for SA - a 44 number, therefore in the UK - but never got a reply; and they nowhere provide an email address. She then contacted the airline , Fastjet, whose agent advised herto go to their offices at O.R. Tambo airport to sort it out. They did so, but charged her a penalty of R225 for a mistake that was no fault of hers.</p> <p>Secondly, the 'company credit card' Kiwi.com had copied onto our e-ticket was totally different from mine, which I had used to pay for the flights (my card is private, not a company's). This caused difficulties at the Fastjet checkin counter at both ORTIA for the outward flight and Harare airport for the return flight; in both cases the clerks at the check-in had to contact senior officials to let us through . </p> <p>WhetherKiwi.com has anything to with New Zealand I have no idea, and is irrelevant anyway. I would advise anyone booking a flight online to avoid them at all costs.( Hello Peter - if you are going to try to contact them to defend themselves, I can only wish you luck getting hold of them in the UK or wherever.). </p>