No confirmation received for flight booking

My daughter who is based in China made a booking. She received an email to confirm card holder. I called kiwi.com and spoke to Shay and informed them I am the card holder and she is my daughter. She told me she sent enquiry to relevant people to review payment and we must expect emai confirmation within 2-4 hours which we did not receive until now. Money has been deducted from my card already but no sense of urgency as my daughter is supposed to travel within 3 days and still no confirmation and no ticket issued. This is unprofessional and wouldn't recommend anyone to Book via kiwi.com