KIWI.COM *****S FROM THEIR CUSTOMERS

I've never dealt with the worst but absolute worse customer service in my life. My flight was cancelled and the agency never made me aware, two days before departing tried to check in and noticed the cancellation. I requested a refund as the cancellation was on their side and been waiting almost 4 months for it. I spoke on the phone with an agent and they were so useless they gave me the wrong information and followed up with a terrible email. I've been trying to get hold of them for 3 months now and not even a reply saying we trying to sort it out. Just absolute silence and company that takes your money and doesn't reply to any customer questions. All I feel is that they ***** your money and never give it back!