KIWI.COM is a ****

WARNING ABOUT MY EXPERIENCE WITH KIWI.COM

I made a booking for 3 people to Durban through Kiwi.com a week in advance. Within less than an hour after payment, I cancelled the booking directly through their system. The cancellation process clearly stated that a certain percentage would be deducted and that my refund would be processed within 7 working days.

A week later, I received an email stating:

“We couldn’t get you a refund.” “Refund status: Non-refundable.”

Booking number: 789 340 794

This was never communicated during cancellation. If the booking was truly non-refundable, why did their system initially indicate that a partial refund would be processed within 7 working days?

I then submitted an enquiry through their website and received no response. A few days later, they had the audacity to send me a “trip feedback” request for a trip I never even took.

This experience has been extremely disappointing and misleading. I’m posting this to create awareness for other consumers considering using Kiwi.com. Please be cautious and read every term carefully before booking through them.