kiwi.com - are ******* !

their website is extremely ambiguous i reserved a 4 tickets and was charged in full. the next day went to cancel them and they have credited me R171.00 from the R7000.00 they have taken off my credit card.,

that in all my life of traveling have NEVER dealt with any AIRLINE / COMPANY that is ENTITLED due to some wording are allowed to stela from their clients - as in fact that is what they doing and have done from me.

how does 1 recover from such a loss ?