Kiwi are a bunch of con artists

I booked a return trip from Johannesburg to Durban on the 30th of May 2022, well in advance of the actual trip. The trip consisted of two flights with different carriers, namely SAA and Kulula Airways. However, at the beginning of June, all Kulula flights were grounded and the firm was subsequently liquidated( began the process on the 14th of June), which was just about two weeks before my departing flight.

Leading up to the trip, the only update I received from the firm is that the time of my departing flight with SAA has changed by 15 minutes. I eventually sent a query using their online messaging system a couple of days before the flight asking for an update. The system did not allow me to cancel the Kulula flight, the only option was to cancel the whole trip. In fear of not being able to afford to purchase an additional ticket as I had received no communication from the company. I was then told by a Club Travel agent(my departing flight was booked under the company) that only Kiwi can process my request so I was given an email address that apparently is under the firm. Note that I say apparently as I still have not received a response from this address however the email still went through. I was only "blessed" with a response a day after the return flight was supposed to take place. however, the wait for a response proved to be useless as I was simply informed that they are "sorry for the late response" and that it was somehow still possible to board a flight from an airline carrier whose planes had been grounded. As it stands, it has been 7 days since I sent my reply, which has not been dignified with a response. I do however doubt I will receive a response as they already have what they want from me, my money as opposed to providing a service in exchange for it.

I really wish I did my due diligence on this company as I see that I am by far not the only one who has been a victim of this firm's unyielding thirst to extract as much as possible from their consumers without returning anything close to that