Customer Service and Transparency

<p>I had booked my ticket online on March 8th 2017 and had noticed that the airline that they had booked for me, Aerolane, did not exist online. I asked for the details of changing my flight to a different date, possible refund amount when I decide to cancel the ticket, and asked about why they haven't refunded me for baggage they said I needed to have when in reality/according to their policy was included in the flight, meaning they charged me for baggage I already had. I am still awaiting those answers, I have been calling them for a week now, and they still put me on hour long holds, and hang up on me, and keep telling me I'm on priority piles every time I call but with no change. The supervisor, Diana, also admitted to the workers being ***********, and promised to help me with the case, of which I still have no answers. My flight is in less than a month and I am still waiting. This is unacceptable, I demand answers, and quite frankly a full refund for such terrible service. A week of waiting, is a week of wasting my time, and a week where ticket flight prices are rising. This is unacceptable.</p>