Kitty And Puppy Haven

Kitty And Puppy Haven
1.91  |  33  Reviews

Business Performance (Rolling 12 months):    
2.4
Trustindex Rating
-100 NPS
Recommended: Unlikely
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  1.91
33 Total Reviews

7 Reviews
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24 Reviews

1 review | Active since May 2025
23 May 2025 at 09:47

Unreasonable standards

I have followed this rescue for quite some time now and according to Facebook they struggle to find adopters. My family worked with Cape Dachshund Rescue and the experience was amazing, especially the woman assisting us. So I phoned to see how the process works at Kitty and Puppy Haven. Yes Michelle might be trying to do her best. But there's a massive difference between ethical and reasonable and just following a made u...
Unhappy customer
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1 review | Active since Jan 2025
11 Jan 2025 at 16:20

Rudest people

They are so rude! Couldn’t believe how Michelle spoke to us. Just terrible! Don’t recommend at all!
Unhappy customer
Reply (0)
1 review | Active since Jan 2025
11 Jan 2025 at 16:19

Stay away

Rudest people, feel sorry for the animals in their care. Hide behind their processes but people are rude!
Unhappy customer
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2 reviews | Active since Sep 2022
08 May 2024 at 16:52

Kitty and Puppy idiots

Saw an ad for adoption of a beautiful pup named buttercup from this shelter on Facebook, we phoned to book an appointment to come see her, where we were asked about what pets we already have, which we have two cats, and one adult female German shepherd (her name is Java), only to be abruptly told that we cannot adopt Buttercup, because Java is a female adult, in what world does this make sense ? The lady on the phone said ...
Unhappy customer
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1 review | Active since Oct 2023
27 Jan 2024 at 20:57

Superstars !

Adopted the most adorable little baby from Kitty and Puppy Haven. The adoption process was quick and easy. Thank you to Michelle for assisting us and taking the time to answer all the questions we had about our new baby. The shop is also great- fully stocked and lots of variety !
Happy customer
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1 review | Active since Jan 2024
27 Jan 2024 at 09:19

They are my HEROES!!

First of all STOP leaving remarks about how rude and upsetting Michelle is. Michelle is not a here for you!! She is here for the dogs and they are the most important. , She is a dedicated and unselfish dog rescuer. She is there for the dogs! Not you! Not that its has happened but I would gladly have her be rude to me because she is MY HERO. She and her team works VERY hard and long and tiring hours to rescue dogs from te...
Happy customer
Reply (1)
3 reviews | Active since Dec 2019
12 Jan 2024 at 16:13

Excellent service

We just collected our beautiful little puppy this morning. The process was so efficient and the facility was so clean and lovely - the animals there were so well taken care of. Michelle was extremely helpful and gave us a lot of advice about integrating our new little boy with the rest of the family. The care taken to allocate the animals to a loving family is well appreciated. I would definitely recommend this place if you...
Happy customer
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1 review | Active since Oct 2023
10 Oct 2023 at 13:03

My greatest regret is not reading the reviews before using this establishment.

I adopted a stunning pup 3 months ago. And as per contract if anything should happen the pup is to be returned to this shelter. So something happened. And he had to go back to the shelter. I have never in my life been screamed, sweared at and being wished upon badly as the Michelle woman did to me. Without knowing any circumstances or what I am already dealing with, this queen of sheba only worries about how much mon...
Unhappy customer
Reply (0)
1 review | Active since Mar 2017
22 Sep 2023 at 17:01

Kitty and Puppy Haven

Most horrible experience my family and I ever had in any shelter or animal welfare organization. Most rude and unprofessional staff member, Michelle works there is the reason many animals don't get the opportunity to a great home, the best part is that they then ask on their Facebook that they can't believe the animals haven't got a home yet when it is quite obvious. I have been keeping animals for 35 years. My animals lit...
Reply (0)
1 review | Active since Sep 2023
08 Sep 2023 at 23:56

I was in shock of how bad and unfair I was treated by the manager

This place and the manager had me traumatised. I’ve never been treated so rude and disrespectful over the phone. I don’t know how they get people to adopt the animals there cause they treat customers like filth and it seems they don’t want the pets to get adopted. I just wanted to come and meet a lovely kitten that I saw on instagram and the woman over the phone (assuming Michelle as everyone says she is so rude) refused m...
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4 reviews | Active since Feb 2023
01 Sep 2023 at 13:24

Is this person even human?

Never even got to meet Finley at my (dis)appointment this morning 🙁 This morning I was running a few minutes late after I was over prepping for a potential new friend. I called to inform Michelle, as to be considerate. Getting a bit lost in the unfami**** area I phoned to ask for a pin. "I told you to use Waze" Okay, that's a bit rude I thought. Anyway... found the Haven. On arrival, I was informed that Finley wasn't act...
Reply (0)

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