TM
Tumisane M
1 reviews | Active since Feb 2013
23 Jan 2024, 12:56
**** site!
****mers..paid for my soccer jersey for R779.99. No confirmation email nor sms of my order. Their support number and email unanswered. Comments on their instagram page are hidden or deleted. No communication regarding your order, nothing gets delivered. Do not buy anything from that website. looks legit but its not
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Replies (2)
KitNation.co.za's replyOfficial
11 Mar 2024, 08:27We're truly sorry to hear about your experience and any inconvenience or concern this situation may have caused you. It's important for us to address and clarify the situation promptly.
Upon reviewing our records, we can confirm that your soccer jersey order, valued at R779.99, was indeed shipped out within our standard processing time. We understand your frustration regarding the lack of a confirmation email or SMS and the difficulties you faced when trying to reach our support team. We take full responsibility for these communication gaps and are actively working on improving our customer service channels to ensure that all our customers receive timely and clear updates regarding their orders.
Given the timeline you've mentioned, it appears that the review was made only 5 days after your order was placed. We want to reassure you that, based on our shipping records, your order has been delivered as promised. We kindly ask if you could confirm the receipt of your soccer jersey. This would help us ensure that our records are accurate and that you have indeed received the product you paid for.
We are committed to transparency and honesty in all our customer interactions and apologize for any appearance of deceit. Our customers' trust is paramount, and we strive to ensure satisfaction with every purchase.
Please let us know if you have received your order or if there's any further assistance we can provide. Your feedback is invaluable to us as we continue to improve our services and customer communication.
Upon reviewing our records, we can confirm that your soccer jersey order, valued at R779.99, was indeed shipped out within our standard processing time. We understand your frustration regarding the lack of a confirmation email or SMS and the difficulties you faced when trying to reach our support team. We take full responsibility for these communication gaps and are actively working on improving our customer service channels to ensure that all our customers receive timely and clear updates regarding their orders.
Given the timeline you've mentioned, it appears that the review was made only 5 days after your order was placed. We want to reassure you that, based on our shipping records, your order has been delivered as promised. We kindly ask if you could confirm the receipt of your soccer jersey. This would help us ensure that our records are accurate and that you have indeed received the product you paid for.
We are committed to transparency and honesty in all our customer interactions and apologize for any appearance of deceit. Our customers' trust is paramount, and we strive to ensure satisfaction with every purchase.
Please let us know if you have received your order or if there's any further assistance we can provide. Your feedback is invaluable to us as we continue to improve our services and customer communication.
KitNation.co.za's reply11 Mar 2024, 08:27
Official
We're truly sorry to hear about your experience and any inconvenience or concern this situation may have caused you. It's important for us to address and clarify the situation promptly.
Upon reviewing our records, we can confirm that your soccer jersey order, valued at R779.99, was indeed shipped out within our standard processing time. We understand your frustration regarding the lack of a confirmation email or SMS and the difficulties you faced when trying to reach our support team. We take full responsibility for these communication gaps and are actively working on improving our customer service channels to ensure that all our customers receive timely and clear updates regarding their orders.
Given the timeline you've mentioned, it appears that the review was made only 5 days after your order was placed. We want to reassure you that, based on our shipping records, your order has been delivered as promised. We kindly ask if you could confirm the receipt of your soccer jersey. This would help us ensure that our records are accurate and that you have indeed received the product you paid for.
We are committed to transparency and honesty in all our customer interactions and apologize for any appearance of deceit. Our customers' trust is paramount, and we strive to ensure satisfaction with every purchase.
Please let us know if you have received your order or if there's any further assistance we can provide. Your feedback is invaluable to us as we continue to improve our services and customer communication.
Upon reviewing our records, we can confirm that your soccer jersey order, valued at R779.99, was indeed shipped out within our standard processing time. We understand your frustration regarding the lack of a confirmation email or SMS and the difficulties you faced when trying to reach our support team. We take full responsibility for these communication gaps and are actively working on improving our customer service channels to ensure that all our customers receive timely and clear updates regarding their orders.
Given the timeline you've mentioned, it appears that the review was made only 5 days after your order was placed. We want to reassure you that, based on our shipping records, your order has been delivered as promised. We kindly ask if you could confirm the receipt of your soccer jersey. This would help us ensure that our records are accurate and that you have indeed received the product you paid for.
We are committed to transparency and honesty in all our customer interactions and apologize for any appearance of deceit. Our customers' trust is paramount, and we strive to ensure satisfaction with every purchase.
Please let us know if you have received your order or if there's any further assistance we can provide. Your feedback is invaluable to us as we continue to improve our services and customer communication.
TM
Tumisane M's updateReviewer Update
13 Mar 2024, 23:58This is true but after almost a month of waiting and having given up with no communication. Do better in keeping the customer informed about their orders state and definitely improve on your delivery lead times , waiting for a local purchase for almost a month is not desirable. I have made another purchase because I believe in second chances and yes it’s been weeks with no communication but I’m hopeful things will get better
TM
Tumisane M's update13 Mar 2024, 23:58
Reviewer Update
This is true but after almost a month of waiting and having given up with no communication. Do better in keeping the customer informed about their orders state and definitely improve on your delivery lead times , waiting for a local purchase for almost a month is not desirable. I have made another purchase because I believe in second chances and yes it’s been weeks with no communication but I’m hopeful things will get better