JF
John F
1 reviews | Active since Dec 2010
23 Jun 2024, 21:29
NoKitNation.co.za
* Order placed 09/04/2024. * No response to follow-up requests. * Mail not working due to a misconfigured server. * I note that people have received their orders from them, but in my experience, after sheer nothingness, and an extremely disappointed child, I have made a HUGE error in judgement, sponsoring a hard earned R799 for air, because that's all I have received, air!
Helpful (0)
Replies (3)0
Replies (3)
KitNation.co.za's replyOfficial
24 Jun 2024, 13:45 Dear John FWe sincerely apologize for the inconvenience and disappointment you have experienced. We understand how frustrating it is to wait for a package, especially when it involves a child's expectation.Upon reviewing your order placed on 09/04/2024, we found that we did ship out your order promptly. However, after many attempts by Aramex to deliver the package, their calls went unanswered, and as a result, the package was returned to us. We understand the mail issues due to a misconfigured server may have contributed to the communication breakdown.When you emailed us, we tried to confirm your contact number, and it appears there was an error in the provided number, which likely contributed to the delivery challenges.Given the situation, we have decided to issue a full refund of R799 to you. You should see this reflected in your account shortly. We deeply regret any inconvenience caused and appreciate your understanding.Thank you for your patience and cooperation.Sincerely,
KitnationZa Customer Service Team
KitnationZa Customer Service Team
KitNation.co.za's reply24 Jun 2024, 13:45
Official
Dear John FWe sincerely apologize for the inconvenience and disappointment you have experienced. We understand how frustrating it is to wait for a package, especially when it involves a child's expectation.Upon reviewing your order placed on 09/04/2024, we found that we did ship out your order promptly. However, after many attempts by Aramex to deliver the package, their calls went unanswered, and as a result, the package was returned to us. We understand the mail issues due to a misconfigured server may have contributed to the communication breakdown.When you emailed us, we tried to confirm your contact number, and it appears there was an error in the provided number, which likely contributed to the delivery challenges.Given the situation, we have decided to issue a full refund of R799 to you. You should see this reflected in your account shortly. We deeply regret any inconvenience caused and appreciate your understanding.Thank you for your patience and cooperation.Sincerely,
KitnationZa Customer Service Team
KitnationZa Customer Service Team
KitNation.co.za's replyOfficial
24 Jun 2024, 13:45 Dear John FWe sincerely apologize for the inconvenience and disappointment you have experienced. We understand how frustrating it is to wait for a package, especially when it involves a child's expectation.Upon reviewing your order placed on 09/04/2024, we found that we did ship out your order promptly. However, after many attempts by Aramex to deliver the package, their calls went unanswered, and as a result, the package was returned to us. We understand the mail issues due to a misconfigured server may have contributed to the communication breakdown.When you emailed us, we tried to confirm your contact number, and it appears there was an error in the provided number, which likely contributed to the delivery challenges.Given the situation, we have decided to issue a full refund of R799 to you. You should see this reflected in your account shortly. We deeply regret any inconvenience caused and appreciate your understanding.Thank you for your patience and cooperation.Sincerely,
KitnationZa Customer Service Team
KitnationZa Customer Service Team
KitNation.co.za's reply24 Jun 2024, 13:45
Official
Dear John FWe sincerely apologize for the inconvenience and disappointment you have experienced. We understand how frustrating it is to wait for a package, especially when it involves a child's expectation.Upon reviewing your order placed on 09/04/2024, we found that we did ship out your order promptly. However, after many attempts by Aramex to deliver the package, their calls went unanswered, and as a result, the package was returned to us. We understand the mail issues due to a misconfigured server may have contributed to the communication breakdown.When you emailed us, we tried to confirm your contact number, and it appears there was an error in the provided number, which likely contributed to the delivery challenges.Given the situation, we have decided to issue a full refund of R799 to you. You should see this reflected in your account shortly. We deeply regret any inconvenience caused and appreciate your understanding.Thank you for your patience and cooperation.Sincerely,
KitnationZa Customer Service Team
KitnationZa Customer Service Team
JF
John F's updateReviewer Update
24 Jun 2024, 14:53Not good enough; The contact details on our order were 1,000% correct, so the fact that Aramex had the incorrect contact details was no fault of ours.
How did you get that wrong?????
And why wasn't i mailed?????
And now we are not even given the option of being given the jersey which my child desperately wants.
How did you get that wrong?????
And why wasn't i mailed?????
And now we are not even given the option of being given the jersey which my child desperately wants.
JF
John F's update24 Jun 2024, 14:53
Reviewer Update
Not good enough; The contact details on our order were 1,000% correct, so the fact that Aramex had the incorrect contact details was no fault of ours.
How did you get that wrong?????
And why wasn't i mailed?????
And now we are not even given the option of being given the jersey which my child desperately wants.
How did you get that wrong?????
And why wasn't i mailed?????
And now we are not even given the option of being given the jersey which my child desperately wants.