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We regret to hear about your dissatisfaction and the frustration you've experienced. We want to make it clear that it was never our intention for you to feel this way. Upon reviewing our records, we found that we made multiple attempts to contact you regarding your order placed in December. Unfortunately, we did not receive any response to our outreach attempts.

We understand the importance of communication and apologize if our attempts did not successfully reach you or if there was any confusion in this process. Once we were finally able to establish contact with you, we acted swiftly to resolve the issue by issuing a full refund for your order.

Our customer’s satisfaction is of utmost importance to us, and we are committed to ensuring that all concerns are addressed promptly and efficiently. We deeply apologize for any inconvenience this situation may have caused you and would like to assure you that we have taken steps to improve our communication channels to prevent such issues from occurring in the future.

If there are any further questions or concerns you may have, or if there's anything more we can do to assist you, please do not hesitate to get in touch with us directly. We are here to help and ensure that your experience with us is positive.