SF
Saxon-Lee Fowler
1 reviews | Active since Mar 2024
08 Mar 2024, 09:39
KitNation - **** business.
Dint ever buy from this place. EVER. ****med out of R800. Always look at the reviews of a place before buying.
They took down all form of communication for support. They took down all their customer reviews. They disabled all comments on social media. Their emails don’t work.
DO NOT EVER EVER EVER BUY FOR THESE CLOWNS.
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KitNation.co.za's replyOfficial
11 Mar 2024, 08:21In response to your review, we'd like to clarify a few points and address your concerns directly:
We want to assure you that we have not taken down any of our communication channels for support. The issue with Instagram messaging is beyond our control; Instagram's policies now restrict customers from initiating contact with businesses unless the business reaches out first. This change has affected how we communicate with our customers through social media, but it does not reflect a decision made by our company to limit communication.
Regarding your order placed on March 1, 2024, our processing and delivery timelines are clearly outlined in our policies, which state that orders take 2-5 business days for processing and an additional 2-3 days for delivery. As your review was posted only 5 business days after placing your order, the processing time was still within our stated timeframe. We understand the importance of timely updates and have sent an email to inform you about the status of your order and any delays. Your order is set to be shipped out this week.
We are committed to providing our customers with the best possible service and sincerely apologize for any confusion or inconvenience this situation may have caused. Please rest assured that we are actively working to ensure your order is delivered as soon as possible. If there are any further issues or if you require additional assistance, we encourage you to reach out to us directly through the available communication channels, and we will do our best to resolve them promptly.
We want to assure you that we have not taken down any of our communication channels for support. The issue with Instagram messaging is beyond our control; Instagram's policies now restrict customers from initiating contact with businesses unless the business reaches out first. This change has affected how we communicate with our customers through social media, but it does not reflect a decision made by our company to limit communication.
Regarding your order placed on March 1, 2024, our processing and delivery timelines are clearly outlined in our policies, which state that orders take 2-5 business days for processing and an additional 2-3 days for delivery. As your review was posted only 5 business days after placing your order, the processing time was still within our stated timeframe. We understand the importance of timely updates and have sent an email to inform you about the status of your order and any delays. Your order is set to be shipped out this week.
We are committed to providing our customers with the best possible service and sincerely apologize for any confusion or inconvenience this situation may have caused. Please rest assured that we are actively working to ensure your order is delivered as soon as possible. If there are any further issues or if you require additional assistance, we encourage you to reach out to us directly through the available communication channels, and we will do our best to resolve them promptly.
KitNation.co.za's reply11 Mar 2024, 08:21
Official
In response to your review, we'd like to clarify a few points and address your concerns directly:
We want to assure you that we have not taken down any of our communication channels for support. The issue with Instagram messaging is beyond our control; Instagram's policies now restrict customers from initiating contact with businesses unless the business reaches out first. This change has affected how we communicate with our customers through social media, but it does not reflect a decision made by our company to limit communication.
Regarding your order placed on March 1, 2024, our processing and delivery timelines are clearly outlined in our policies, which state that orders take 2-5 business days for processing and an additional 2-3 days for delivery. As your review was posted only 5 business days after placing your order, the processing time was still within our stated timeframe. We understand the importance of timely updates and have sent an email to inform you about the status of your order and any delays. Your order is set to be shipped out this week.
We are committed to providing our customers with the best possible service and sincerely apologize for any confusion or inconvenience this situation may have caused. Please rest assured that we are actively working to ensure your order is delivered as soon as possible. If there are any further issues or if you require additional assistance, we encourage you to reach out to us directly through the available communication channels, and we will do our best to resolve them promptly.
We want to assure you that we have not taken down any of our communication channels for support. The issue with Instagram messaging is beyond our control; Instagram's policies now restrict customers from initiating contact with businesses unless the business reaches out first. This change has affected how we communicate with our customers through social media, but it does not reflect a decision made by our company to limit communication.
Regarding your order placed on March 1, 2024, our processing and delivery timelines are clearly outlined in our policies, which state that orders take 2-5 business days for processing and an additional 2-3 days for delivery. As your review was posted only 5 business days after placing your order, the processing time was still within our stated timeframe. We understand the importance of timely updates and have sent an email to inform you about the status of your order and any delays. Your order is set to be shipped out this week.
We are committed to providing our customers with the best possible service and sincerely apologize for any confusion or inconvenience this situation may have caused. Please rest assured that we are actively working to ensure your order is delivered as soon as possible. If there are any further issues or if you require additional assistance, we encourage you to reach out to us directly through the available communication channels, and we will do our best to resolve them promptly.