NG
Ntokozo G
1 reviews | Active since Feb 2024
07 Feb 2024, 09:04
Kit nation is a ****
These guys are ****mers they have zero communication skills dont answer to any emails no order numbers no Jerseys Kit Nation is a ****
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KitNation.co.za's replyOfficial
11 Mar 2024, 08:25We are truly sorry to hear about your experience and understand your frustration. It's important to us that our customers feel heard and valued throughout their entire interaction with our company. We acknowledge your concerns regarding communication and the challenges you've faced in receiving updates about your order.
In response to your situation, we did reach out to request patience while we worked through an unusually high volume of orders. Our team strives to ensure every customer receives timely updates and their orders as quickly as possible. We understand, however, that the wait time exceeded your expectations, and for that, we apologize.
Upon your request for a refund due to these delays, we acted promptly to ensure that your refund was processed as quickly as possible. Our aim is always to resolve any customer dissatisfaction and to make things right.
We are taking your feedback seriously and are actively working on improving our communication processes to better serve our customers. Your experience is not indicative of the high standards we set for ourselves, and we are committed to learning from this to prevent similar issues in the future.
Should you have any further questions or if there’s anything else we can do to assist you, please feel free to reach out. We value your feedback and are here to help.
In response to your situation, we did reach out to request patience while we worked through an unusually high volume of orders. Our team strives to ensure every customer receives timely updates and their orders as quickly as possible. We understand, however, that the wait time exceeded your expectations, and for that, we apologize.
Upon your request for a refund due to these delays, we acted promptly to ensure that your refund was processed as quickly as possible. Our aim is always to resolve any customer dissatisfaction and to make things right.
We are taking your feedback seriously and are actively working on improving our communication processes to better serve our customers. Your experience is not indicative of the high standards we set for ourselves, and we are committed to learning from this to prevent similar issues in the future.
Should you have any further questions or if there’s anything else we can do to assist you, please feel free to reach out. We value your feedback and are here to help.
KitNation.co.za's reply11 Mar 2024, 08:25
Official
We are truly sorry to hear about your experience and understand your frustration. It's important to us that our customers feel heard and valued throughout their entire interaction with our company. We acknowledge your concerns regarding communication and the challenges you've faced in receiving updates about your order.
In response to your situation, we did reach out to request patience while we worked through an unusually high volume of orders. Our team strives to ensure every customer receives timely updates and their orders as quickly as possible. We understand, however, that the wait time exceeded your expectations, and for that, we apologize.
Upon your request for a refund due to these delays, we acted promptly to ensure that your refund was processed as quickly as possible. Our aim is always to resolve any customer dissatisfaction and to make things right.
We are taking your feedback seriously and are actively working on improving our communication processes to better serve our customers. Your experience is not indicative of the high standards we set for ourselves, and we are committed to learning from this to prevent similar issues in the future.
Should you have any further questions or if there’s anything else we can do to assist you, please feel free to reach out. We value your feedback and are here to help.
In response to your situation, we did reach out to request patience while we worked through an unusually high volume of orders. Our team strives to ensure every customer receives timely updates and their orders as quickly as possible. We understand, however, that the wait time exceeded your expectations, and for that, we apologize.
Upon your request for a refund due to these delays, we acted promptly to ensure that your refund was processed as quickly as possible. Our aim is always to resolve any customer dissatisfaction and to make things right.
We are taking your feedback seriously and are actively working on improving our communication processes to better serve our customers. Your experience is not indicative of the high standards we set for ourselves, and we are committed to learning from this to prevent similar issues in the future.
Should you have any further questions or if there’s anything else we can do to assist you, please feel free to reach out. We value your feedback and are here to help.