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DUNCAN L
1 reviews | Active since Jun 2024
07 Jun 2024, 12:27
****
Still waiting for my son's MU jersey, no respons to my queries, I think I have been ****med. Avoid!!
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Replies (2)
KitNation.co.za's replyOfficial
24 Jun 2024, 13:48Dear Duncan L,Thank you for your feedback. We sincerely apologize for any inconvenience you experienced.Upon reviewing your order, we can confirm that the MU jersey was delivered. It appears there may have been a misunderstanding or a delay in communication. We strive to ensure timely delivery and customer satisfaction, and it is disappointing to hear that you felt otherwise.If you have received the jersey, we kindly request that you update your review to reflect the receipt of your order. Your feedback is valuable to us, and we are committed to improving our service based on customer experiences.If there are any further issues or if you have not received your jersey, please contact us directly at *** so we can resolve this matter promptly.Thank you for your understanding and cooperation.Sincerely,
KitnationZa Customer Service Team
KitnationZa Customer Service Team
KitNation.co.za's reply24 Jun 2024, 13:48
Official
Dear Duncan L,Thank you for your feedback. We sincerely apologize for any inconvenience you experienced.Upon reviewing your order, we can confirm that the MU jersey was delivered. It appears there may have been a misunderstanding or a delay in communication. We strive to ensure timely delivery and customer satisfaction, and it is disappointing to hear that you felt otherwise.If you have received the jersey, we kindly request that you update your review to reflect the receipt of your order. Your feedback is valuable to us, and we are committed to improving our service based on customer experiences.If there are any further issues or if you have not received your jersey, please contact us directly at *** so we can resolve this matter promptly.Thank you for your understanding and cooperation.Sincerely,
KitnationZa Customer Service Team
KitnationZa Customer Service Team
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DUNCAN L's updateReviewer Update
24 Jun 2024, 14:32Yes the shirt finally arrived after more than a month, so maybe not a ****, or maybe they send your item once you criticise on Hello Pter. They really do need to communicate better as I had no word from them at all after my initial queries
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DUNCAN L's update24 Jun 2024, 14:32
Reviewer Update
Yes the shirt finally arrived after more than a month, so maybe not a ****, or maybe they send your item once you criticise on Hello Pter. They really do need to communicate better as I had no word from them at all after my initial queries