My interaction with them left me speechless and with a bad taste

I went to Kitchen studio in Cape Town to get a quote for a new home we are building. To my disappointment there was no consultant at 12 o'clock in the afternoon on a Friday and was told to rather phone as it looked like no was would help me that day. We flew in especially that week to look at kitchen and bathroom prices. I then phoned them on Tuesday and spoke to Courtney. I told him that I have a basic kitchen floorplan with measurements of each and every cupboard and all the Blum runners, hinges and furniture fittings I will need and asked for a basic estimate - to compare with other kitchen designers. He told me that it was impossible to work of measurements and that he would need an Architectural drawing of the kitchen. I asked him if it would help to email said floorplan and rough drawing and he said no, impossible as they need to send an architectural drawing to the factory and then the Quantity Surveyor at the factory would work out an estimate. I was completely speechless - it made no sense to me........I asked him if I understood him correctly and he said yes. I phoned the Gauteng branch just to check and she basically told me he **** to me, she can work out an estimate with what I have ( I send her everything ......2 weeks ago , haven't heard from her again). I felt terrible, he seriously thought I was stupid and wasting his time. In hindsight reading all the reviews I realised he did me a favour. I had no problem with other companies, in fact I got an estimate within 24hours after mailing Hollywood furniture, and the service so far has been very good and their furniture is incredibly well designed .