UK
Umme-haane Kajee
1 reviews | Active since May 2020
08 Mar 2022, 13:14
Kitchen studio after sales service
Appalling after service. I bought my flat 5 years ago from the developers, the cupboard were all fitted by kitchen studio. Now kitchen studio does not want to repair the cupboard without charging a R575 Call out fee BECAUSE the warranty is apparently on the developers name . I will pay for the labour to carry out repairs, but a call out fee for such an absorbent amount. Kitchen studio has no after sales services.
Helpful (0)
Replies (4)0
Replies (4)
Kitchen Studio's replyOfficial
08 Mar 2022, 17:27Dear Mrs Dada Mia. The Kitchen Studio kitchens carry a 5 year guarantee. The kitchen at your address was done for the developer of your complex over 10 years ago. We have no record of you being our customer. The history of our communication with you is as follows: On 21/02/22 you contacted our service department. THE VERY NEXT DAY, our service department offered to send our team to attend to your request – AT NO CHARGE. Unfortunately, you were not available. On 25/02/22 we informed you that our teams were pre-booked for 2 weeks. You contacted us yesterday regarding the appointment date. The only reason we quoted the amount of R575 as a call out fee is because you asked for us to send our team to you on a Saturday. In all our communication, we have made it clear that our service team did not work on a Saturday.That would mean us bringing in a team especially on a Saturday at overtime rates. That itself would cost our company a lot more than R575. Our site manager sent you a message earlier today confirming that we could send our team to you during the week – Monday to Friday - at NO CHARGE. You responded to him confirming the appointment for Wednesday 15 March. You still, however, informed him that you were going to report this on social media! We are completely baffled by your response and your post on this platform with incorrect information. Despite your half-truths, we are still willing to attend to your service request – to re-iterate – during normal working hours – AT NO CHARGE.
Kind regards,
Service Department
Kind regards,
Service Department
Best regards,
Kitchen Studio's reply08 Mar 2022, 17:27
Official
Dear Mrs Dada Mia. The Kitchen Studio kitchens carry a 5 year guarantee. The kitchen at your address was done for the developer of your complex over 10 years ago. We have no record of you being our customer. The history of our communication with you is as follows: On 21/02/22 you contacted our service department. THE VERY NEXT DAY, our service department offered to send our team to attend to your request – AT NO CHARGE. Unfortunately, you were not available. On 25/02/22 we informed you that our teams were pre-booked for 2 weeks. You contacted us yesterday regarding the appointment date. The only reason we quoted the amount of R575 as a call out fee is because you asked for us to send our team to you on a Saturday. In all our communication, we have made it clear that our service team did not work on a Saturday.That would mean us bringing in a team especially on a Saturday at overtime rates. That itself would cost our company a lot more than R575. Our site manager sent you a message earlier today confirming that we could send our team to you during the week – Monday to Friday - at NO CHARGE. You responded to him confirming the appointment for Wednesday 15 March. You still, however, informed him that you were going to report this on social media! We are completely baffled by your response and your post on this platform with incorrect information. Despite your half-truths, we are still willing to attend to your service request – to re-iterate – during normal working hours – AT NO CHARGE.
Kind regards,
Service Department
Kind regards,
Service Department
Best regards,
UK
Umme-haane Kajee's updateReviewer Update
08 Mar 2022, 20:33Dear kitchen studio
You information is incorrect and incomplete.
21Feb Neville was the rep who assisted me. I mentioned to him telephonically that the cupboard was in the main bedroom and was then willing to come out to carry out repairs the Saturday which passed. At this point no service fee was mentioned. You only reading the WhatsApp message. Call him and find out. now Mr Moosa who called on the 8th as Neville no longer works for you, mentioned a call out fee or R575, when I enquired why so much and why the fee, he said to view the job , and give recommendations. I said I can send him pictures but he said a call out fee is payable before anything can be done. He also said the fee excludes any work done.
I asked to speak to a manager and he said he was the manger. He said the reason for callout fee is because the guarantee is with the developers and not owners. I may this point I said I will take this up with social media and hello Peter. His reply was , He can do nothing. After posting on Facebook, does he get back with a WhatsApp message saying his manger agreed to come out without a call out fee.
Please get the story correct.
Anyways I await for my cupboard to be repaired on the 15th March as agree. Without a call out fee.
Just a question, if I requested a quote for a new installation, will this call out fee of R575 also be applicable?
You information is incorrect and incomplete.
21Feb Neville was the rep who assisted me. I mentioned to him telephonically that the cupboard was in the main bedroom and was then willing to come out to carry out repairs the Saturday which passed. At this point no service fee was mentioned. You only reading the WhatsApp message. Call him and find out. now Mr Moosa who called on the 8th as Neville no longer works for you, mentioned a call out fee or R575, when I enquired why so much and why the fee, he said to view the job , and give recommendations. I said I can send him pictures but he said a call out fee is payable before anything can be done. He also said the fee excludes any work done.
I asked to speak to a manager and he said he was the manger. He said the reason for callout fee is because the guarantee is with the developers and not owners. I may this point I said I will take this up with social media and hello Peter. His reply was , He can do nothing. After posting on Facebook, does he get back with a WhatsApp message saying his manger agreed to come out without a call out fee.
Please get the story correct.
Anyways I await for my cupboard to be repaired on the 15th March as agree. Without a call out fee.
Just a question, if I requested a quote for a new installation, will this call out fee of R575 also be applicable?
UK
Umme-haane Kajee's update08 Mar 2022, 20:33
Reviewer Update
Dear kitchen studio
You information is incorrect and incomplete.
21Feb Neville was the rep who assisted me. I mentioned to him telephonically that the cupboard was in the main bedroom and was then willing to come out to carry out repairs the Saturday which passed. At this point no service fee was mentioned. You only reading the WhatsApp message. Call him and find out. now Mr Moosa who called on the 8th as Neville no longer works for you, mentioned a call out fee or R575, when I enquired why so much and why the fee, he said to view the job , and give recommendations. I said I can send him pictures but he said a call out fee is payable before anything can be done. He also said the fee excludes any work done.
I asked to speak to a manager and he said he was the manger. He said the reason for callout fee is because the guarantee is with the developers and not owners. I may this point I said I will take this up with social media and hello Peter. His reply was , He can do nothing. After posting on Facebook, does he get back with a WhatsApp message saying his manger agreed to come out without a call out fee.
Please get the story correct.
Anyways I await for my cupboard to be repaired on the 15th March as agree. Without a call out fee.
Just a question, if I requested a quote for a new installation, will this call out fee of R575 also be applicable?
You information is incorrect and incomplete.
21Feb Neville was the rep who assisted me. I mentioned to him telephonically that the cupboard was in the main bedroom and was then willing to come out to carry out repairs the Saturday which passed. At this point no service fee was mentioned. You only reading the WhatsApp message. Call him and find out. now Mr Moosa who called on the 8th as Neville no longer works for you, mentioned a call out fee or R575, when I enquired why so much and why the fee, he said to view the job , and give recommendations. I said I can send him pictures but he said a call out fee is payable before anything can be done. He also said the fee excludes any work done.
I asked to speak to a manager and he said he was the manger. He said the reason for callout fee is because the guarantee is with the developers and not owners. I may this point I said I will take this up with social media and hello Peter. His reply was , He can do nothing. After posting on Facebook, does he get back with a WhatsApp message saying his manger agreed to come out without a call out fee.
Please get the story correct.
Anyways I await for my cupboard to be repaired on the 15th March as agree. Without a call out fee.
Just a question, if I requested a quote for a new installation, will this call out fee of R575 also be applicable?
Kitchen Studio's replyOfficial
09 Mar 2022, 08:59 Dear Mrs Dada Mia. From the verified information we have, our response us as follows: 1. When we received your service request, we IMMEDIATELY agreed to carry out the service, during normal working hours, at no charge. 2. Your installation is over 10 years old. We don’t know of any product, similar to ours, where warranty work would be carried out at no charge after 10 years. 3. Although you are not a customer of The Kitchen Studio, we still agreed to carry out the work at no charge. This offer was made to you weeks ago.4. Our management tried calling you yesterday and left a message on your voicemail. We did not receive a response.5. Yesterday, you eventually agreed to accept our offer of a no charge service during normal working hours. Should you have further queries in this regard, please contact Moosa Hanniff directly at our service department. 6. We are hoping that this will be the end of the discussion on this platform.
Best regards,
Kitchen Studio's reply09 Mar 2022, 08:59
Official
Dear Mrs Dada Mia. From the verified information we have, our response us as follows: 1. When we received your service request, we IMMEDIATELY agreed to carry out the service, during normal working hours, at no charge. 2. Your installation is over 10 years old. We don’t know of any product, similar to ours, where warranty work would be carried out at no charge after 10 years. 3. Although you are not a customer of The Kitchen Studio, we still agreed to carry out the work at no charge. This offer was made to you weeks ago.4. Our management tried calling you yesterday and left a message on your voicemail. We did not receive a response.5. Yesterday, you eventually agreed to accept our offer of a no charge service during normal working hours. Should you have further queries in this regard, please contact Moosa Hanniff directly at our service department. 6. We are hoping that this will be the end of the discussion on this platform.
Best regards,
UK
Umme-haane Kajee's updateReviewer Update
09 Mar 2022, 11:00Dear kitchen Studio. I wish to correct the false information for the last time hopefully .
From your statements given there are corrections from my view. 1. When we received your service request, we IMMEDIATELY agreed to carry out the service, during normal working hours, at no charge. An impromptu arrangement was made on the day the labour was available as I work and hence I could not agree to the time. I didn’t want the job done for free. I will pay for the labour No call out fee was spoken about. 2. Your installation is over 10 years old. We don’t know of any product, similar to ours, where warranty work would be carried out at no charge after 10 years. I do not want the job for free but I can’t pay R 575 for a call out fee for nothing!! Whereby pictures could assist with what spares are required. This is customer services after sales service. Etc 3. Although you are not a customer of The Kitchen Studio, we still agreed to carry out the work at no charge. This offer was made to you weeks ago. The entire complex was fitted with Kitchen studio cupboard, I may not be the developer however I am the owner of the flat. ?! So IF the 5 year warranty was to still be valid, to you I still wouldn’t be viewed as a customer since I Am Not the Developer?!?4. Our management tried calling you yesterday and left a message on your voicemail. We did not receive a response. I messaged Moosa to let him know that I missed the call and they can call back !?! Mr Moosa needs to know how to deal with customers and loose the attitude. 5. Yesterday, you eventually agreed to accept our offer of a no charge service during normal working hours. Should you have further queries in this regard, please contact Moosa Hanniff directly at our service department. You mean kitchen studio eventually agreed to come out without a call out fee . I confirmed already for the 15 March at 13:00 6. We are hoping that this will be the end of the discussion on this platform. I too hope so that this be the last misconstrued information to be shared on this platform.
From your statements given there are corrections from my view. 1. When we received your service request, we IMMEDIATELY agreed to carry out the service, during normal working hours, at no charge. An impromptu arrangement was made on the day the labour was available as I work and hence I could not agree to the time. I didn’t want the job done for free. I will pay for the labour No call out fee was spoken about. 2. Your installation is over 10 years old. We don’t know of any product, similar to ours, where warranty work would be carried out at no charge after 10 years. I do not want the job for free but I can’t pay R 575 for a call out fee for nothing!! Whereby pictures could assist with what spares are required. This is customer services after sales service. Etc 3. Although you are not a customer of The Kitchen Studio, we still agreed to carry out the work at no charge. This offer was made to you weeks ago. The entire complex was fitted with Kitchen studio cupboard, I may not be the developer however I am the owner of the flat. ?! So IF the 5 year warranty was to still be valid, to you I still wouldn’t be viewed as a customer since I Am Not the Developer?!?4. Our management tried calling you yesterday and left a message on your voicemail. We did not receive a response. I messaged Moosa to let him know that I missed the call and they can call back !?! Mr Moosa needs to know how to deal with customers and loose the attitude. 5. Yesterday, you eventually agreed to accept our offer of a no charge service during normal working hours. Should you have further queries in this regard, please contact Moosa Hanniff directly at our service department. You mean kitchen studio eventually agreed to come out without a call out fee . I confirmed already for the 15 March at 13:00 6. We are hoping that this will be the end of the discussion on this platform. I too hope so that this be the last misconstrued information to be shared on this platform.
UK
Umme-haane Kajee's update09 Mar 2022, 11:00
Reviewer Update
Dear kitchen Studio. I wish to correct the false information for the last time hopefully .
From your statements given there are corrections from my view. 1. When we received your service request, we IMMEDIATELY agreed to carry out the service, during normal working hours, at no charge. An impromptu arrangement was made on the day the labour was available as I work and hence I could not agree to the time. I didn’t want the job done for free. I will pay for the labour No call out fee was spoken about. 2. Your installation is over 10 years old. We don’t know of any product, similar to ours, where warranty work would be carried out at no charge after 10 years. I do not want the job for free but I can’t pay R 575 for a call out fee for nothing!! Whereby pictures could assist with what spares are required. This is customer services after sales service. Etc 3. Although you are not a customer of The Kitchen Studio, we still agreed to carry out the work at no charge. This offer was made to you weeks ago. The entire complex was fitted with Kitchen studio cupboard, I may not be the developer however I am the owner of the flat. ?! So IF the 5 year warranty was to still be valid, to you I still wouldn’t be viewed as a customer since I Am Not the Developer?!?4. Our management tried calling you yesterday and left a message on your voicemail. We did not receive a response. I messaged Moosa to let him know that I missed the call and they can call back !?! Mr Moosa needs to know how to deal with customers and loose the attitude. 5. Yesterday, you eventually agreed to accept our offer of a no charge service during normal working hours. Should you have further queries in this regard, please contact Moosa Hanniff directly at our service department. You mean kitchen studio eventually agreed to come out without a call out fee . I confirmed already for the 15 March at 13:00 6. We are hoping that this will be the end of the discussion on this platform. I too hope so that this be the last misconstrued information to be shared on this platform.
From your statements given there are corrections from my view. 1. When we received your service request, we IMMEDIATELY agreed to carry out the service, during normal working hours, at no charge. An impromptu arrangement was made on the day the labour was available as I work and hence I could not agree to the time. I didn’t want the job done for free. I will pay for the labour No call out fee was spoken about. 2. Your installation is over 10 years old. We don’t know of any product, similar to ours, where warranty work would be carried out at no charge after 10 years. I do not want the job for free but I can’t pay R 575 for a call out fee for nothing!! Whereby pictures could assist with what spares are required. This is customer services after sales service. Etc 3. Although you are not a customer of The Kitchen Studio, we still agreed to carry out the work at no charge. This offer was made to you weeks ago. The entire complex was fitted with Kitchen studio cupboard, I may not be the developer however I am the owner of the flat. ?! So IF the 5 year warranty was to still be valid, to you I still wouldn’t be viewed as a customer since I Am Not the Developer?!?4. Our management tried calling you yesterday and left a message on your voicemail. We did not receive a response. I messaged Moosa to let him know that I missed the call and they can call back !?! Mr Moosa needs to know how to deal with customers and loose the attitude. 5. Yesterday, you eventually agreed to accept our offer of a no charge service during normal working hours. Should you have further queries in this regard, please contact Moosa Hanniff directly at our service department. You mean kitchen studio eventually agreed to come out without a call out fee . I confirmed already for the 15 March at 13:00 6. We are hoping that this will be the end of the discussion on this platform. I too hope so that this be the last misconstrued information to be shared on this platform.