FK
Faima K
1 reviews | Active since Mar 2012
28 Jun 2024, 12:21
25k more for a a small design change
Since Feb 2024, qoutes were being done. A small change to design, 25k was added to the cost with no justification when responding that it makes no sense. Which took 4 more months. When asked to review, same qoutes were sent back. Don't care attitude, very delayed, poor service. Overall bad service from sales rep. Calls, msgs and email response was still busy with it. Would love the owner Vinesh to contact me personally, ask Colleen for my number.
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Kitchen Studio's replyOfficial
29 Jun 2024, 08:52Dear Ms. Khan Thank you for bringing your concerns to our attention. We have thoroughly reviewed our records and noted that our staff have had several consultations with you at our Umhlanga Millennium showroom and at your home. Although we have prepared a number of drawings, shared some of these with you and made various revisions, we apologize for not being able to fully meet your requirements. After listening to the recorded conversation between you and one of our owners, who attempted to assist you further, you abruptly ended the conversation citing that you would prefer to voice your dissatisfaction via social media and put the phone down on him. While you certainly have the right to share your experience, we would have been in a better position to assist you had our management been given the opportunity to address your concerns directly - especially considering that you are a returning customer. Our owner reminded you that he is readily available to assist any customer, and that you can reach him by calling any of our numbers at any of our branches. We do not screen calls and strive to provide direct assistance to all our clients. We value every customer equally, regardless of the size of the order. Amongst our various brands we would definitely have found something to suit your budget. We will share our final designs, drawings and specifications with you in order to help ensure that you are getting something similar from your alternate supplier. We wish you well with your renovations.
Kitchen Studio's reply29 Jun 2024, 08:52
Official
Dear Ms. Khan Thank you for bringing your concerns to our attention. We have thoroughly reviewed our records and noted that our staff have had several consultations with you at our Umhlanga Millennium showroom and at your home. Although we have prepared a number of drawings, shared some of these with you and made various revisions, we apologize for not being able to fully meet your requirements. After listening to the recorded conversation between you and one of our owners, who attempted to assist you further, you abruptly ended the conversation citing that you would prefer to voice your dissatisfaction via social media and put the phone down on him. While you certainly have the right to share your experience, we would have been in a better position to assist you had our management been given the opportunity to address your concerns directly - especially considering that you are a returning customer. Our owner reminded you that he is readily available to assist any customer, and that you can reach him by calling any of our numbers at any of our branches. We do not screen calls and strive to provide direct assistance to all our clients. We value every customer equally, regardless of the size of the order. Amongst our various brands we would definitely have found something to suit your budget. We will share our final designs, drawings and specifications with you in order to help ensure that you are getting something similar from your alternate supplier. We wish you well with your renovations.