********* business practices by Gareth Roberts

Gareth Roberts is a fantastic salesperson but delivering the promise of a turnkey project leaves a lot to be desired. The handoff between Gareth and his delivery team is shoddy with gaps left between the sales engagement and the team's execution plan; Gareth becomes unavailable during this process seldom to be seen on site. His companies after-sales promise “All workmanship carries a 18 month guarantee unless specific materials supp**** is stated otherwise”. So when shelves start sagging and countertops pull from the wall a couple of months after installation you expect this contract to be honoured. Several attempts to contact Gareth has ended in: “will call you later”, “will take a look at it”, “send me an email” to “the business is no longer operates”. I also pointed out that spaces did not work as appliance’ dimensions were not taken into account, I was dismissed with: “you signed off on the design” A copout in my opinion, as it negates the reason for engaging a “professional” in the first place. I did not pay for the pretty mockup of the design but the experience of distinguishing between looking good on paper and practically working in the real world. What I have been able to ascertain from Gareth Roberts professional career through various online forums there is a correlation between complaints from suppliers for nonpayment, clients for non-delivery and the incorporation of a new company: Kitchen Delight, KD Design and now Turnkey Concepts are the most recent businesses. His sales pitch and the delivery against his terms and conditions do not align and I would caution anyone from doing business with him.