Very disappointing

We ordered some cupboards and doors. When everything was delivered, the order was checked, but we failed to correctly count every single handle and smaller pieces. Admittedly, that is my fault, but I had expected it to be correct. On finishing the job, which we did ourselves, we were short of cupboard handles, a set of value unit handles and two joining strips. We phoned Edenvale and were told we could come through and collect them with our delivery slip. What a pleasure to see that customer service still exists ... or does it?<br> <br> We drove through on Saturday, only to be given 6 of the missing handles. The value unit handles were not in stock and we were told that we could not have the missing joining strips as too much time had lapsed. The shop assistant took a copy of our delivery slip and said she would let us know what her boss said. She appeared unwilling to assist, disinterested and we left very disappointed. We almost felt like we were being accused of trying to rip KBG off!<br> <br> It is now almost a week later - as we expected we have had no feedback at all. An expensive mistake on my side and very poor customer support and backup from theirs. KBG has definitely lost a client here!